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CUSTOMER PRIVACY STATEMENT

This Notice explains how we obtain, use and disclose your personal information, in accordance with the requirements of the Protection of Personal Information Act (“POPIA”).

At Mooisig Nurseries CC (and including this website) we are committed to protecting your privacy and to ensure that your personal information is collected and used properly, lawfully and transparently.

About the Company

Mooisig Nurseries CC, a plant propagation nursery.

The information we collect

We collect and process your personal information mainly to contact you for the purposes of understanding your requirements, and delivering services accordingly.  For this purpose we will collect contact details including your name and organisation.

We collect information directly from you where you provide us with your personal details.  Where possible, we will inform you what information you are required to provide to us and what information is optional.

Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information.

How we use your information

We will use your personal information only for the purposes for which it was collected and agreed with you.  In addition, where necessary your information may be retained for legal or research purposes. 

For example:

• To gather contact information;
• To conduct market or customer satisfaction research or for statistical analysis;
• For audit and record keeping purposes;

User tracking and cookies

When you access our website we may use various technological tools to improve your experience on our websites through the use of cookies and/or user tracking.Cookies are small text files placed on the device that you use to access our Platforms. These files do not contain your Personal Information but allow us to associate you with a particular device. We use cookies to make our website more user friendly and to provide advertising that is relevant to you and to measure the effectiveness of the advertisements based on your online activities such as the websites and apps you use or content you view, and information we have about you.

We will not use your Personal Information for any other purpose without your permission.

Disclosure of information

We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. 

Information Security

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your personal information remains secure.

Our security policies and procedures cover:

• Physical  security;
• Computer and network security;
• Access to personal information;
• Secure communications;
• Retention and disposal of information;
• Acceptable usage of personal information;
• Governance and regulatory issues;
• Investigating and reacting to security incidents.

We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.

Your Rights: Access to information

You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at the number/address as provided on our website and specify what information you require.    

Correction of your information

You have the right to ask us to update, correct or delete your personal information. We would appreciate it if you would keep your personal information accurate.

Definition of personal information

According to the Act ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person.  Further to the POPI Act, Mooisig Nurseries CC also includes the following items as personal information:

• All addresses including residential, postal and email addresses.

How to contact us

If you have any queries about this notice; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access or correct your personal information, please contact us at the number/address listed on our website.